Effective July 1, 2026, BCPhA’s role in providing technical support for the ImmsBC system has transitioned to the Provincial Health Services Authority (PHSA) and the Ministry of Health’s OneHealthID Service Team.
BCPhA will continue to support key program areas, including annual enrolment for participation in the COVID-19 and influenza vaccination programs, vaccine allocation, inventory management, and representation of pharmacies at provincial planning tables and committees.
Adding/removing accounts, account access level changes, data remediation and all other ImmsBC technical support
For all the above inquiries, please contact BC Vax Support at bcvax-support@gov.bc.ca.
New pharmacy profile request for ImmsBC
Please contact BC Vax Support at bcvax-support@gov.bc.ca.
Password/MFA reset request form
For BC Provider ID password resets, Microsoft Authenticator resets, and all other login support requests, contact the Support Desk at OneHealthID@gov.bc.ca between Monday and Friday, 7:00 AM–7:00 PM PST.
Allocations, inventory management, Fall vaccine allocation enrolment
Due to a reduction in staff, please allow 1–4 business days for a response for allocations, inventory management or Fall and Spring vaccine allocations enrolment.