Effective July 1, 2026, BCPhA’s role in providing technical support for the ImmsBC system has transitioned to the Provincial Health Services Authority (PHSA) and the Ministry of Health’s OneHealthID Service Team.
BCPhA will continue to support key program areas, including annual enrolment for participation in the COVID-19 and influenza vaccination programs, vaccine allocation, inventory management, and representation of pharmacies at provincial planning tables and committees.
Adding/removing accounts & account access issues, password/MFA reset request form
For self-serve password and MFA resets please click here.
For BC Provider ID password resets, Microsoft Authenticator resets, and all other login support requests, contact the Support Desk at OneHealthID@gov.bc.ca between Monday and Friday, 7:00 AM–7:00 PM PST.
To add/remove accounts, please login to OneHealthID here and select the ImmsBC card under Get Access.
All other ImmsBC technical support
For all other ImmsBC related technical support, please contact BC Vax Support at bcvax-support@gov.bc.ca.
New pharmacy profile request for ImmsBC
To register a pharmacy with ImmsBC please click here. Any questions, please contact BC Vax Support at bcvax-support@gov.bc.ca.
Allocations, inventory management, Fall vaccine allocation enrolment
Due to a reduction in staff, please allow 1–4 business days for a response for allocations, inventory management or Fall and Spring vaccine allocations enrolment.