Need extra help?
If you can't find what you are looking for, please submit a support ticket.
Live-chat is still in beta, we appreciate your patience.
Please note: Immunization Support is experiencing a very high volume of inquiries regarding the immunization campaign. Current response time is 1-2 business days for an initial inquiry, while issue resolution time can vary depending on the complexity of the concern. Please refrain from sending multiple messages to multiple people on the team as it puts further strain on the response times.
We are a relatively small team and thank you for your patience.
Representatives are available:
- Monday to Friday 9 a.m. to 5 p.m. Pacific Time.
- Saturday & Sunday: 8:30 to 4:30 p.m. Pacific Time.
- Closed statutory holidays.
Messages sent after hours or on holidays will be responded to the next business day.
Rachel Albert, Customer Support Representative