Using the wrong ImmsBC log in page
Adding new accounts for staff and changing access level
Username and password is not working
Microsoft Authenticator is not working (e.g., bought a new phone, or just stopped working suddenly).
Cannot find my pharmacy on ImmsBC
Using the wrong ImmsBC log in page
Please use the links below to login to ImmsBC. Please note that the login links for Imms Admin and Clerks/Clinician are different.
- If you were provisioned as an Imms Admin, use the Imms Admin Log In link .
- If you are a Clerk or Clinician access level, use the Clerks & Clinicians Log In link.
If you use the incorrect link to sign into ImmsBC, you may see one of the following error messages:
AADSTS50105: Your administrator has configured the application Provincial - SalesForce Vaccine Management System (PROD) ('129a5d37-a6e8-4239-9e21-ca55657288ce') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'xxxxx@bcprovider.ca' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.
If you get the above error message, you are using the wrong portal. You will need to use the Clerks and Clinicians login link above.
Sorry, but we’re having trouble signing you in. AADSTS50105: Your administrator has configured the application Provincial - SalesForce Vaccine Community Portal (PROD) ('fff4e94d-26c7-4895-b705-7b2ed81436e2') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'xxxxx@bcprovider.ca' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.
If you get the above error message, it means you are using the wrong portal. You will need to use the Imms Admin login link above.
Adding new accounts for staff and changing access level
Username and password is not working
- Upon landing on the ImmsBC login page, underneath the Username and Password field and blue Login button, click the button that says 'Log in with BC Provider Pharmacy'.
- After clicking the button that says 'Log in with BC Provider Pharmacy', you will be presented with a Sign in page with a field to enter your username. Please type in your username as it was assigned to you, in the following format: firstname.lastname@bcprovider.ca. Click Next.
- Please note, your ImmsBC username is not your email address. If you do not have a username, your pharmacy manager can request an account for you by submitting the Imms Adding/Removing account form.
- Please type in your username and password instead of using copy and paste. Also, please note that your account username and password were emailed to you separately for security purposes.
The login credentials I was given do not work.
If you were provisioned as an Imms Admin, use the Admins link to access the ImmsBC Live Environment. If you are a Clerk or Clinician access level, use the Clerks & Clinicians link. Please make sure you log in as a BC Provider.
If you get the following error message, "we can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help", please ensure that you are using the access links above.
Microsoft Authenticator is not working (e.g., bought a new phone, or just stopped working suddenly).
If you are using a new phone, you need to make a request for Authenticator to be reset as well as your password. Please complete the ImmsBC Password or Authenticator Reset Form.
Single sign-on issues (SSO)
If you get the following error message, "we can't log you in because of an issue with single sign-on please try option 1 and then option 2:
- Try logging in all over again and the issue should resolve.
- If logging in again or refreshing the page and you are still experiencing issues, please submit a support ticket here.
Cannot find my pharmacy on ImmsBC
Here are some tips to help you search:
- An ImmsBC pharmacy profile has already been created for you, and is included in our database. In the event that you cannot locate your pharmacy's profile on ImmsBC, please do not attempt to create your own pharmacy profile as it will be null and unserviceable.
- If your pharmacy is part of a chain or banner, please try searching for your pharmacy profile by the store number (e.g., #1234) instead of the chain or banner.
- When searching for your pharmacy profile, please enter the pharmacy name exactly as it is registered with the College of Pharmacists of British Columbia.
- If you see a red screen in the background of your ImmsBC session, this indicates you are using the ImmsBC training environment and therefore will not be able to locate your actual pharmacy profile. To start a session on the live environment, please use the link provided at the bottom of this page.
- Please do not edit or make any adjustments to the name of your pharmacy profile and/or its supply location on ImmsBC.
- If you are a new pharmacy and still cannot find your pharmacy, please contact support.